Kontroverse um Piraterie-Studie der EU-Kommission

heise online Newsticker - 27. September 2017 - 17:30
Die von der EU-Kommission jahrelang nicht veröffentlichte Piraterie-Studie hat eine kontroverse internationale Debatte ausgelöst. Die Industrie und Aktivisten fühlen sich durch unterschiedliche Teile der Studie in ihren Überzeugungen bestätigt.

Zahlen, bitte! 1,6 Hektar für ein unabhängiges Ökosystem

heise online Newsticker - 27. September 2017 - 17:30
Zwei Jahre und sechs Bewohner auf sich allein gestellt: Was klingt, wie eine neue Staffel von "Big Brother" war eines der extremsten Umwelt-Experimente für die Forschung – mit einem Ausgang, anders als geplant.

DSAG-Jahreskongress 2017: SAP soll mehr Transparenz schaffen

heise online Newsticker - 27. September 2017 - 17:00
Die Deutschsprachige SAP-Anwendergruppe (DSAG) stellt auf ihrem Jahreskongress im Bremen die digitalen Transformation in den Mittelpunkt. Laut Umfrage muss SAP hier noch einige Aufgaben lösen.

Drupal blog: State of Drupal presentation (September 2017)

Planet Drupal - 27. September 2017 - 16:33

This blog has been re-posted with permission from Dries Buytaert's blog. Please leave your comments on the original post.

Yesterday, I shared my State of Drupal presentation at DrupalCon Vienna. In addition to sharing my slides, I wanted to provide some more detail on how Drupal is evolving, who Drupal is for, and what I believe we should focus on.

Drupal is growing and changing

I started my keynote by explaining that Drupal is growing. Over the past year, we've witnessed a rise in community engagement, which has strengthened Drupal 8 adoption.

This is supported by the 2017 Drupal Business Survey; after surveying 239 executives from Drupal agencies, we can see that Drupal 8 has become the defacto release for them and that most of the Drupal businesses report to be growing.

While the transition from Drupal 7 to Drupal 8 is not complete, Drupal 8's innovation continues to accelerate. We've seen the contributed modules ecosystem mature; in the past year, the number of stable modules has more than doubled. Additionally, there are over 4,000 modules in development.

In addition to growth, both the vendor and technology landscapes around Drupal are changing. In my keynote, I noted three primary shifts in the vendor landscape. Single blogs, portfolio sites and brochure sites, which represent the low end of the market, are best served by SaaS tools. On the other side of the spectrum, a majority of enterprise vendors are moving beyond content management into larger marketing suites. Finally, the headless CMS market segment is growing rapidly, with some vendors growing at a rate of 500% year over year.

There are also significant changes in the technology landscape surrounding Drupal, as a rising number of Drupal agencies have also started using modern JavaScript technologies. For example, more than 50% of Drupal agencies are also using Node.js to support the needs of their customers.

While evolving vendor and technology landscapes present many opportunities for Drupal, it can also introduce uncertainty. After listening to many people in the Drupal community, it's clear that all these market and technology trends, combined with the long development and adoption cycle of Drupal 8, has left some wondering what this all means for Drupal, and by extension also for them.

Drupal is no longer for simple sites

Over the past year, I've explained why I believe Drupal is for ambitious digital experiences, in both my DrupalCon Baltimore keynote and on my blog. However, I think it would be valuable to provide more detail on what I mean by "ambitious digital experiences". It's important that we all understand who Drupal is for, because it drives our strategy, which in turn allows us to focus our efforts.

Today, I believe that Drupal is no longer for simple sites. Instead, Drupal's sweetspot is sites or digital experiences that require a certain level of customization or flexibility — something I refer to as "richness".

Ambitious is much more than just enterprise

This distinction is important because I often find that the term "ambitious" becomes conflated with "enterprise". While I agree that Drupal is a great fit for the enterprise, I personally never loved that categorization. It's not just large organizations that use Drupal. Individuals, small startups, universities, museums and nonprofits can be equally ambitious in what they'd like to accomplish and Drupal can be an incredible solution for them.

An example of this could be a small business that manages 50 rental properties. While they don't have a lot of traffic (reach), they require integrations with an e-commerce system, a booking system, and a customer support tool to support their business. Their allotted budget is $50,000 or less. This company would not be considered an enterprise business; however, Drupal would be a great fit for this use case. In many ways, the "non-enterprise ambitious digital experiences" represent the majority of the Drupal ecosystem. As I made clear in my presentation, we don't want to leave those behind.

Addressing the needs of smaller organizations

The Drupal ecosystem majority are organizations with sites that require medium-to-high richness, which SaaS builders cannot support. However, they also don't need to scale at the level of enterprise companies. As the Drupal community continues to consider how we can best support this majority, a lot of smaller Drupal agencies and end-users have pointed out that they would benefit from the following two things:

  1. Powerful site building tools. They want easy-to-use site building tools that are simple to learn, and don't require dozens of contributed modules to be installed and configured. They would also prefer to avoid writing a lot of custom code because their clients have smaller budgets. Great examples of tools that would improve site building are Drupal's upcoming layout builder, workspaces and media library. To make some of Drupal's own administrative UIs more powerful and easier to use, I proposed that we add a modern JavaScript to core.
  2. Easier updates and maintenance. While each Drupal 8 site benefits from continuous innovation, it also needs to be updated more often. The new Drupal 8 release cycle has monthly patch releases and 6-month minor releases. In addition, organizations have to juggle ad-hoc updates from contributed modules. In addition, site updates has often become more complex because our dependency on third-party libraries and because not everyone can use Composer. Many smaller users and agencies would benefit tremendously from auto-updates because maintaining and updating their Drupal 8 sites can be too manual, too complex and too expensive.

The good news is that we have made progress in both improving site builder tools and simplifying updates and maintenance. Keep an eye on future blog posts about these topics. In the meantime, you can watch a recording of my keynote (starting at 22:10), or you can download a copy of my slides (56 MB).

State of Drupal keynote, DrupalCon Vienna from Dries Buytaert State of Drupal keynote, DrupalCon Vienna from Dries Buytaert

Arbeitsbedingungen von Videospiele-Sprechern: Höhere Bonuszahlungen, mehr Transparenz

heise online Newsticker - 27. September 2017 - 16:00
Bezüglich des Streiks gewerkschaftlich organisierter Sprecher von Videospielen ist ein Ende in Sicht: Höhere Bonuszahlungen und mehr Vorab-Informationen über die zu vertonenden Spiele sollen die Arbeitsbedingungen verbessern.

Nachhaltigkeit und Wiederverwertung: Pure Gold – Upcycled! Upgraded!

heise online Newsticker - 27. September 2017 - 16:00
Was tun mit den Müllbergen der Welt? Eine Hamburger Ausstellung stellt die Re- und Upcycling-Ansätze von ökologisch und ethisch nachhaltig agierenden Designerinnen und Designern vor.

Oracle stopft kritische Lücken in Apache Struts 2

heise online Newsticker - 27. September 2017 - 16:00
Mit einer Reihe von Updates patcht Oracle unter anderem eine bereits vor drei Wochen geschlossene kritische Sicherheitslücke in Produkten, die Apache Struts 2 verwenden.

WhatsApp: China blockiert Messenger vor KP-Parteitag

heise online Newsticker - 27. September 2017 - 16:00
In China wird der Messengerdienst WhatsApp nun weitestgehend blockiert und Nachrichten erreichen nur noch ausnahmsweise ihr Ziel. Die Behörden verstärken damit weiter ihre Kontrolle, Nutzer werden wohl zu überwachbaren Alternativen gedrängt.

Volocopter: Lufttaxi hebt erstmals in Dubai ab

heise online Newsticker - 27. September 2017 - 16:00
Die Drohne der deutschen Firma Volocopter flog am Montag erstmals im urbanen Raum und war acht Minuten in der Luft. Allerdings erst einmal noch ohne Passagiere.

APFS: Fusion Drive wird unterstützt – nur wann ist unklar

heise online Newsticker - 27. September 2017 - 15:30
Besitzer von Macs mit SSD-Festplatten-Kombination können das neue Dateisystem bislang noch nicht nutzen. Das soll sich aber in absehbarer Zeit ändern, plauderte ein Apple-Manager aus.

Platooning: Daimler testet auf US-Highways vernetzte Lkw-Konvois

heise online Newsticker - 27. September 2017 - 15:30
Daimler darf auf öffentlichen Straßen in den USA eine Technik testen, bei der vernetzte Lkw im Verbund fahren. So soll Energie gespart und die Sicherheit erhöht werden.

macOS High Sierra: Apple stopft Sicherheitslücken

heise online Newsticker - 27. September 2017 - 15:30
Mit dem Update werden über 20 Sicherheitsfixes mitgeliefert. macOS 10.12 und 10.11 wurden bislang aber noch nicht bedacht. Zusätzlich informiert Apple nun über weitere gestopfte Lücken in anderen Softwareprodukten des Konzerns – verspätet.

Microsoft Teams ersetzt Skype for Business

heise online Newsticker - 27. September 2017 - 15:30
Microsoft Teams ist eine junge Kommunikationsplattform für Unternehmen – und soll langfristig Skype for Business ablösen. Teams vereinfacht die gemeinsame Arbeit in Unternehmen und konkurriert mit Slack.

Suchmaschinen: Siri setzt nicht mehr auf Bing, sondern wieder auf Google

heise online Newsticker - 27. September 2017 - 15:00
Wer mit der Sprachassistentin nach Dokumenten im Web sucht, bekommt künftig Ergebnisse von Google. Apple dürfte dafür viel Geld kassieren.

SUSECon 2017: Mit Blick auf die Cloud

heise online Newsticker - 27. September 2017 - 15:00
Mit Container as a Service und der Cloud Application Plattform richtet sich SUSE an Cloud-Entwickler. Auf der SUSECon stellt der Linux-Distributor aber auch neue Angebote für Administratoren vor wie das mit Huawei implementierte Memory module hot swap.

Star Trek: Wo ist die Discovery?

heise online Newsticker - 27. September 2017 - 14:30
Star Trek: Discovery ist bei Netflix gestartet. Auch spoilerfrei lässt sich sagen: Die ersten zwei Folgen sind richtig gut! Allerdings müssen eingefleischte Trekkies sehr viel Vorwissen verdrängen.

Apple TV 4K: Hands-on mit Apples runderneuerter Multimedia-Box

heise online Newsticker - 27. September 2017 - 14:30
Apples neue Multimediabox kann 4K und HDR, ist aber nicht ganz günstig. Die Mac & i-Redaktion hat das tvOS-Gerät ausprobiert.

Lullabot: Small Ways to Conduct User Research That Can Make A Big Impact

Planet Drupal - 27. September 2017 - 14:30

We’ve worked with many amazing clients who had to be careful about their budget or needed a project completed rather quickly. You may be one of those clients. If you’re in the process of hiring a design firm to help improve your product or website but are concerned about investing in user research and testing because of budget or timeline constraints, you’re in good company. What follows are some practical ideas your designers can use to increase your chances of success without breaking the bank. 

Research to conduct during the project kickoff “People ignore design that ignores people.” - Frank Chimero, Author of The Shape of Design Conducting User and Stakeholder Interviews

A clear understanding of the problems you’re solving and who you’re solving them for is critical to the success of any design project. A site’s “users” are made up of not just the end users or target audience of the site, but also the business users: the product stakeholders, content editors, designers, and the team that will use the site over time to reach that audience. Those business users are an ideal starting point for research. The people who create and manage the content, run sales for the organization or handle customer service are often a wealth of information about the target audience they’re serving and their common needs and challenges. These same stakeholders also help clarify the true purpose and goals of the project and any potential pitfalls.

Before any collaborative workshopping, we always try to conduct individual interviews with at least a representative of each of these kinds of stakeholders (e.g., content and editorial, marketing, sales, customer service, leadership, etc.). We’ve found this process to be hugely beneficial for things like:

  • Clarifying project goals
  • Clarifying the audience and its various segments
  • Clarifying the known problem space
  • Clarifying the existing, driving assumptions about the site’s users that perhaps need more research
  • Surfacing internal conflicts that need resolution
  • Surfacing potential pitfalls for the project

This early information you easily get from these interviews can be invaluable as you begin crafting interview protocols, surveys, and other research methods to learn from the site’s audience. Conducting research with a site’s audience (the external user base) is often where the bulk of the cost lies, so getting as much clarity up front to help refine that work can save a lot of time and cost.

Sharing Relevant Documentation

Another highly effective way to reduce research costs in your project is to make sure that your design team can leverage all of the past research your team or others have already done. Designers can learn a great deal very quickly by reviewing the results of past annual surveys or support requests. Below is a list of the kinds of things you should look for and be sure to share with your design team to save time and ensure a better end product.

  • Existing internal persona documents that define your audience
  • Access to site analytics
  • Past surveys of your audience
  • Notes, audio or video of any past user tests or interviews
  • Existing user flows
  • Existing documentation or reports from customer service teams on common problems or guides for those customer service reps

Collecting your team’s knowledge about your audience and summarizing it in an audience inventory worksheet can also help save your designer time when reading through the research.

undefined Competitive Analysis

Conducting a competitive analysis of your competition can also be used to evaluate your audience and make a comparison of how your product or site stacks up against the competition. Designers can usually complete these within a day or two, if not within a few hours. They’ll use a set of heuristics such as design consistency, the grouping of common tasks, functionality, mobile friendliness, and placement of links or calls to action, to help evaluate your site against the competition. This evaluation will help set up a strong design strategy that distinguishes your site.  

Research to conduct during the design process In Process Usability Testing “To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.” - Jakob Nielsen, User Advocate and principal of the Nielsen Norman Group

Even when you think you understand the problems users have, there are times when your designers will need to ensure that the ideas they’re proposing resonate with your audience. Will they understand how to use a certain component? Does the marketing copy answer their questions? Does the visual design accurately reflect the core values and mission of the company? These are all questions your designers should be asking themselves throughout the design process. Conducting usability tests early and throughout the design process with actual users can help them answer these questions and validate that the design is on the right track.

Usability testing doesn’t have to be a long, expensive process. There are ways your designers can test their ideas with users rather quickly. Tree testing can be a quick way to test your site's IA hierarchy and navigation nomenclature without producing a bunch of artifacts such as wireframes or prototypes that are often needed for usability testing. Your designers can also use wireframes or paper prototypes to conduct efficient usability tests during the exploration phase. At Lullabot, we’ve used a combination of the above to help conduct usability tests in an efficient manner. Conducting usability tests throughout the process with help ensure that the design and strategy are on the right track, and also sets the site up for success.

undefined Research to Conduct After Launch

Your project has launched! Hopefully, everything went smoothly, and now there’s a sigh of relief. But there's still work to be done. The ultimate form of user testing is launching a site! The best designers want to keep on learning and iterating. What follows are a few affordable ways to do this. 

Conducting Surveys Placing an optional survey on the site is an inexpensive way to collect user feedback that doesn’t require a lot of time to set up. Surveying can identify if something is not working correctly on the site and can help quickly collect user feedback to address in possible future iterations.  Surveying establishes a user pool for future usability testing. Keeping surveys short (5 brief questions or less) increases the number of users who are likely to complete the survey. Tools like SurveyMonkey, Ethnio, and Typeform can easily integrate into your site. 

Another option is to place a link somewhere on the site where users can give feedback. An example of this might be if you're rolling out a restructured navigation. Placing a link titled “can’t find what you’re looking for?” in the navigation that links to a form can help users quickly give feedback on how the new structure is working for them and help to identify any changes that may need to be addressed in the new navigational structure.

Usability Testing

Conducting usability tests on a recently launched site is another way to quickly gather user feedback on how well the site is working for the audience. Since conducting usability sites on the actual launched site requires no prototyping, it can be fairly quick to set up and conduct these tests. You can also save time with recruitment by reusing the same user pool that you had gathered during the in-process usability tests.  

Post Launch Meetings

Finally, another inexpensive practice we highly recommend is scheduling regular design check-ins post-launch. Set an interval of either quarterly or biannually to ensure that there's time for real data to come in from real users, but also regular enough to perhaps take action and roll out small improvements based on the data. In these regular meetings, we recommend you do at least the following:

  • Review anything that’s gone well, and has been surprising or concerning when it comes to users interacting with the site.
  • Review any feedback that your team may collect from actual users
  • Review and discuss any changes to the goals business or the goals of the site 
  • Discuss the progress of the site in relation to the goals that were set. Are they on target?

Adding user research to your project process can be beneficial to everyone involved to help understand your audience’s behavior, their goals, and can help inform how to improve your site after it’s launched. Not every project will have an ample budget or timeline for an in-depth research process, but there are small ways to validate ideas to create a site that’s successful and communicates to your audience. If you’re concerned about how user research can affect the budget, I hope you’ll take some of the above into consideration when discussing user research with your designers and collaborate with them to find small ways to work user research into your process. If you’re interested in learning more, I’d recommend reading Just Enough Research by Erika Hall and The User Experience Team of One: A Research and Design Survival Guide by Leah Buley.

Urbane Logistik: Hannover als Modellregion für den Lieferverkehr der Zukunft

heise online Newsticker - 27. September 2017 - 14:00
In Hannover probieren Unternehmen und Hochschulen, wie der Lieferverkehr der Zukunft am besten gestaltet werden könnte.

Twitter: Löschen Trump-Tweets nicht wegen "Nachrichtenwert" und "öffentlichem Interesse"

heise online Newsticker - 27. September 2017 - 14:00
Am vergangenen Wochenende drohte US-Präsident Trump Nordkorea mit der Auslöschung. Wie gewohnt nutzte er hierfür einen Tweet. In der Folge musste sich nun Twitter fragen lassen, wieso solche aggressiven Tweets nicht gelöscht werden.